911 Dispatchers: Fighting the Crime of Domestic Violence from Behind the Console

Course Description

Employees working in our Public Safety Answering Points are our law enforcement agencies’ first line of defense. When a victim of domestic violence, a child witnessing the crime, or a third party calls 911 the dispatcher must be equipped to ask questions to assist the caller, direct people to safety, and gather information to dispatch the call for service to officers and medical, if necessary. Attendees will be briefed on relevant case law concerning children who witness violence, removal of articles, excited utterances, and other crimes involving domestic violence

Course Materials